Iknow's knowledge management consulting services can be grouped into three categories: Strategy Services, Solution Design and Development Services, and Other Services. These categories are illustrated in the Exhibit.
Iknow's Consulting Services
In this Section, we briefly describe each of our principle service offerings and list several representative projects. Please click on a title below to learn more about Iknow's consulting services.
Strategy Services
- Knowledge and content management strategy design and development
- Intellectual asset identification and valuation
- Business case development and financial/strategic project justification support
- Stakeholder (senior executive, user/audience) interviews and analysis
- Project approval support services and approaches
- Competitor capabilities assessment
- Identification of new knowledge-based products and services
Project and Program Design and Management Services
- Current-state assessment, future-state needs assessment, and detailed gap analysis
- Business and functional requirements definition
- Project prioritization and selection
- Project roadmap and workplan development
- Budget and resource estimates
- Deliverables definition
- Workplan, budget, resource, and deliverable tracking
- Program quality review (QA) support and analysis
- Cross functional communications and executive status reporting
- Contractor and employee search and placement
Solution Design and Development Services
- Knowledge and content lifecycle
- Current state content review and assessment
- Content source analysis
- User and audience content needs assessment
- Content type, taxonomy, metadata analysis and definitions
- Content security and access management
- Internationalization, localization, and globalization processes for content delivery
- Enterprise and transactional system integration definition and planning (e.g., CRM and ERP)
- Content licensing and implementation
- Knowledge audit
- Value chain analysis
- Business decision analysis
- Knowledge and content process mapping and process redesign
- Content provisioning design
- Content workflow analysis and definition
- Organizational and governance design (program, transitional, and long-term steady state)
- Sponsorship identification and role definitions
- Management process descriptions, guidelines, and standards
- Metrics and scorecard definition and deployment
- End-user (audience and support staff) communications and training services, materials and CBTs
- Community of Practice enablement
Technology Enablers and Infrastructure Services
- Technology current-state assessment
- Application architecture needs analysis
- Knowledge and content management software product assessments and selection support
- Prototype development and configuration
- User and audience access, rights, and security management design
- Enterprise/transactional system integration requirements and designs
- Software contract negotiation support
Other Services
New KM Product and Service Development Services
- Outsourcing Advisory Services
- Offshore Sourcing Strategy
- Supplier Identification and Due Diligence
- Supplier Selection and Contract Negotiation
- Content Migration, Conversion, and Clean-Up Services
- Ongoing Content Authoring, Review and Approval, and Support
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| Current State Assessment | KM Benchmarking | KM Strategy Development and Business Alignment | KM Best Practices and Case Studies | Business Case Development/Project Justification | Metrics and Scorecard Definition and Deployment | Detailed Project Planning | Community of Practice Enablement | Business Decision Analysis | KM Process Descriptions, Guidelines and Standards | Value Chain Analysis | KM Organizational Design | Knowledge Audit | Software Product Assessments | Knowledge Process Mapping and Process Redesign | Taxonomy and Metadata for Content Classification | Content Source Analysis | Knowledge Architecture Assessment | Content Identification, Licensing, and Implementation | Knowledge Lifecycle | Access and Rights Management | KM Education |
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| KM Education | KM Benchmarking | KM Best Practices and Case Studies | Metrics and Scorecard Definition and Deployment | Community of Practice Enablement | KM Process Descriptions, Guidelines and Standards | KM Organizational Design | Software Product Assessments | Taxonomy and Metadata for Content Classification | Knowledge Architecture Assessment | Knowledge Lifecycle | Access and Rights Management | Content Identification, Licensing, and Implementation | Content Source Analysis | Knowledge Process Mapping and Process Redesign | Knowledge Audit | Value Chain Analysis | Business Decision Analysis | Detailed Project Planning | Business Case Development/Project Justification | KM Strategy Development and Business Alignment | Current State Assessment |
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