Iknow - Content Migration Services

Iknow’s Offshore Outsourcing Services for Content Management

We work with our clients across all phases of the offshore outsourcing lifecycle. Our approach is flexible and can be customized to your specific needs. Our services include:

Outsourcing Advisory Services

Iknow can assist in setting up content outsourcing arrangements. Our services include:

Offshore Sourcing Strategy

Business requirements definition
Supplier relationship framework, which includes the selection of the optimal offshore delivery model and ownership option(s)
Business case preparation and economic justification
Project/program planning and management, including roles and responsibilities, governance structure, risks and issues management, risk mitigation, issue escalation, setting performance metrics and milestones, progress monitoring and status reporting

Supplier Identification and Due Diligence

Selection criteria specification
Supplier identification using Iknow’s proprietary global supplier database
RFI/RFP development
Detailed supplier profiling, audit, due diligence, and evaluation
Bid management

Supplier Selection and Contract Negotiation

Proposal evaluation
Supplier selection
Negotiate contract terms and establish Service Level Agreements (SLAs)

Content Migration, Conversion, and Clean-Up Services

Iknow can manage your content migration, conversion, and clean-up projects. Our services include:

Auditing the existing content and evaluating its validity and relevance based on defined rules and guidelines
Cleaning the migrated content, including the removal of duplicate items and the removal of dated or expired content
Applying style guidelines and predefined style templates to the migrated content to ensure consistency
Rewriting content to conform to defined language guidelines, e.g., ensuring that the content meets reading age requirement targets and that consistent terminology is used throughout
Identifying and flagging content inter-dependencies
Categorizing the migrated content using an explicitly defined taxonomy
Customizing content for different end-user populations and for different delivery channels

The Iknow Difference

Iknow differs from other consulting firms and business process outsourcing companies in three important ways:

Iknow’s sole focus is on knowledge and content management. Other outsourcing consultants typically cover an assortment of operational, management, and support services outsourcing, ranging from financial accounting and reporting, data entry/transcription services, facility services, secretarial/clerical services, and legal services. We don’t try to be all things to all people. Because of our knowledge and content management focus, we have the deepest expertise and greatest knowledge in this sector.
Iknow has the largest and most extensive database of companies that can provide content management outsourcing services in the world. Over the last several years, we have compiled (and are continuing to compile) detailed profiles of the leading offshore outsourcing companies around the world that offer content-related services. We leverage our proprietary database on every assignment to increase the number of companies we initially consider, and then screen these companies to identify the optimal supplier(s) for our client’s unique project requirements. This helps shorten the overall due diligence cycle time and lowers our clients’ overall costs.
Iknow’s advice and recommendations are completely independent, objective, and always in our clients’ best interests. Iknow does not operate its own offshore center, is not a broker or promoter for any offshore supplier, and earns no commissions or finder’s fees from suppliers that we recommend. Our mission is to deliver the highest level of professional service to our customers. We do this by finding the best possible offshore solution.

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Iknow’s portfolio of offshore outsourcing services provides you with the support you need to implement efficient and cost effective content management outsourcing as a project or on an ongoing basis. Contact us today and let Iknow create knowledge-based competitive advantage for you!

For custom software development outsourcing, please visit Incoda Corporation’s Offshore Software Development Resource Center.

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