Iknow - Content Management

One of Iknow's core strengths is content management. We know that nearly all knowledge management projects involve content management systems at some level – they represent the core platform in the enterprise for content creation, sharing, and administration. Iknow’s unique value starts with our expertise in enterprise content management (ECM) strategy – taking the long view to determine the best way to integrate all the various content sources within a modern enterprise. From there, Iknow guides clients about how to strategically address content management process, architecture, and platform decisions.

Getting a handle on ECM first involves managing all the processes within the enterprise where content is created, edited, and distributed. Iknow guides clients in cataloging and analyzing content processes and the value derived from the content so that they can be streamlined, with principles of continuous improvement applied, and with the end result aimed at lasting advantage. This critical step allows enterprise leaders to define an ECM design and implementation plan that builds in day-to-day operational advantage.

Below the enterprise level, Iknow also recognizes the need for developing and integrating all the tactical, departmental, or unit-level content management solutions that has been implemented to address very specific needs. This is particularly true for integrating web content management systems and Intranet content systems into the enterprise. Iknow has guided development of systems at this level, and we have developed designs that scale to the enterprise level.

Value Delivered

Iknow’s focus is on assisting clients to derive business value from investments in content management systems. We do this by:

Optimizing the process of capturing, storing, finding, and reusing an organization's intellectual assets;
Applying built-in workflow functionality aids during the review and approval of new content;
Automating the content formatting and publication process to multiple delivery channels, including the web (HTML and PDF), print, syndication (RSS), wireless handheld devices, and cell phones.

Content management systems support key business processes and functions, such as helping market or sell products or services, supporting existing customers, supporting sales channels, and helping educate customers, employees, and business partners.

Iknow has deep expertise in managing all phases of content management projects, from initial requirements gathering through system selection, customization, and deployment. We have worked on projects of various sizes and scopes--from a single Internet website for a small or medium-sized business to large corporate websites and intranets that support large content repositories for information-rich business processes and functions. A few examples of the work we do for our clients include:

Return on Investment and business case
Standardization and integration
Distinguishing process and platform requirements among “enterprise content management”, “web content management”, and “the Intranet”
Content management best practices
Process-based integration of content
Personalization and localization
Content security and administration
Organizational governance and administration
Performance measurement
Product vendor assessment

Technologies

Iknow's client assignments typically involve the selection, deployment, and customization of one or more software products as well as data and application integration. Iknow works with and understands many of the leading content management software products, including:

80-20 Software (http://www.80-20.com) Leaders Online; Document Manager; One Search Suite
Broadvision (http://www.broadvision.com) BroadVision Content
Documentum (http://www.documentum.com) Documentum Web Content Management
Entopia, Inc. (http://www.entopia.com) Quantum
FileNet Corporation (http://www.filenet.com ) FileNet P8, Content Manager, Web Content Manager
Hyland Software, Inc. (http://www.onbase.com) OnBase
IBM (http://www.ibm.com) DB2 Content Manager
IBM/Lotus (http://www-306.ibm.com/software/lotus /) IBM Lotus Workplace Web Content Management
Inmagic, Inc. ( http://www.inmagic.com) Inmagic Content Server; DB/Text WebPublisher PRO; Gatherer/Gatherer Plus; Profiler; IntelliMagic; B/TextWorks
InSystems (http://www.insystems.com) InSystems Calligo
Interwoven (http://www.interwoven.com) Interwoven TeamSite
Liberty IMS (http://www.libertyims.com) LibertyNET
Mediasurface (http://www.mediasurface.com) Mediasurface 5 Suite; Morello
Microsoft (http://www.microsoft.com) Content Manager Server; SharePoint Portal Server
Open Text Corporation (http://www.opentext.com) Livelink, Livelink ECM-EDOCS
Percussion Software (http://www.percussion.com) Rhythmyx
RedDot Solutions (http://www.reddot.com) RedDot Content Management Server (CMS)
SERENA Software, Inc. (http://www.serena.com) Merant Collage
Stellent, Inc. (http://www.stellent.com) Stellent Universal Content Management; Web Content Management
TOWER Software (http://www.towersoft.com) TRIM Context
Tridion (http://www.tridion.com) Tridion R5
Vignette Corporation (http://www.vignette.com) Vignette Content Management (VCM)

Our consulting recommendations are always unbiased and independent, and we work jointly with our clients to reach and agree on the best technical direction for moving forward. Iknow is not a distributor or reseller of software or hardware products, so our technology recommendations will never be influenced by sales commissions or other incentives from software or hardware vendors.

Why do companies rely on Iknow's consulting advice?

Companies choose Iknow to help them with their content management challenges because Iknow has:

Deep expertise in content management software and systems, as well as a solid understanding of the entire spectrum of KM, collaboration, and related information management software and technologies;
Exceptional business management consulting skills, including strong analytical, process design, and organizational change management capabilities;
Knowledge of most industry verticals, business processes, and business functions; and
An extensive project portfolio demonstrating experience in delivering complete end-to-end KM solutions.

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Please see the Iknow article, Knowledge and Content Management Technologies for Market Research and Competitive Intelligence Functions, published recently in EuropeanCEO.

Are you looking for help with content migration, conversion and clean-up? Please see our Content Management Outsourcing and Advisory Services.