Emergency planning requires the ability to respond quickly and accurately to a wide variety of potential threats (e.g., terrorism, natural disasters, pandemics such as Bird Flu). The optimal action depends on knowing who should be contacted, what information should be shared, who and how should the information be communicated, and what emergency activities and processes should be put in place.

Unfortunately, many organizations have not done the planning necessary to adequately respond to emergencies, especially when it comes to identifying, documenting, and sharing the knowledge necessary to respond optimally to a given threat.

Identification and capture of critical information; process mapping and documentation; business requirements; technology design, development, and implementation; end-user education and training; organization change management.