Iknow - Expertise Profiling

One of Iknow's core strengths is expertise profiling and implementing experts directories. Expertise profiling is the collection and storage of the backgrounds, experiences and expertise of individuals with relevant knowledge. Experts directories go well beyond the listing of an individual’s name, title, and contact information, and generally include a comprehensive expertise profile on every expert.

Experts directories allow project teams, work groups, departments, communities, and employees across the enterprise to find the expertise resident in their organizations as well as from external sources. These commercial software tools enable users to quickly search, filter, and analyze relevant expertise. Other software capabilities can include automatic categorization, taxonomy browsing, and advanced search.

Business value from expertise profiling is achieved from having immediate and direct access to available expertise. When employees are confronted with a new or difficult assignment, they spend a lot of time hunting for information by sending numerous e-mails, making phone calls, searching their intranet, and using their own personal network to find a suitable expert. Even after all this effort, the employee often fails to find someone with the necessary expertise or solution. Without being able to leverage this expertise, the employee will then start from scratch, leading to longer cycle times for completing tasks and activities and duplicate and redundant work. Expertise profiles improve the quality and speed of execution by increasing cross-silo communication, reducing re-work, and shortening employee ramp-up. Access to internal and external experts through an experts directory improves a company's performance through faster cycle times, increased efficiency, and better decision making.

Iknow has deep expertise in managing all phases of expertise profiling and experts directory projects, from initial requirements gathering through system deployment. We have worked on projects of various sizes and scopes.

Technologies

Iknow's client assignments typically involve the selection, deployment, and customization of one or more software products as well as data and application integration. Iknow works with and understands many of the leading expertise profiling and experts directory software products, including:

AskMe (http://www.askmecorp.com) AskMe Enterprise
Autonomy (http://www.autonomy.com) Automatic Profiling; Expertise Management
Cadenza, Inc. (http://www.cadenzainc.com) KnowledgeLEAD
Comintell AB (http://www.comintell.com) Knowledge Xchanger
Entopia, Inc. (http://www.entopia.com) Expertise Identification; Social Networks
Kamoon Inc. (http://www.actionbase.com/) Kamoon Connect
Tacit Knowledge Systems (http://www.tacit.com) ActiveNet

Our consulting recommendations are always unbiased and independent, and we work jointly with our clients to reach and agree on the best technical direction for moving forward. Iknow is not a distributor or reseller of software or hardware products, so our technology recommendations will never be influenced by sales commissions or other incentives from software or hardware vendors.

Why do companies rely on Iknow's consulting advice?

Companies choose Iknow to help them with their expertise profiling and experts directory challenges because Iknow has:

Deep expertise in expertise profiling and experts directory software and systems, as well as a solid understanding of the entire spectrum of KM, collaboration, and related information management software and technologies;
Exceptional business management consulting skills, including strong analytical, process design, and organizational change management capabilities;
Knowledge of most industry verticals, business processes, and business functions; and
An extensive project portfolio demonstrating experience in delivering complete end-to-end KM solutions.

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