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Some examples of Iknow’s process definition and management services include:
A few examples are described below.
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Business Decision Analysis
One of the most important projects that Iknow undertakes is an analysis of the critical business decisions made within an organization. Iknow consultants work with the decision makers (i.e., the consumers of information) to capture and document their critical business decisions. Additionally, for each decision, the types of information necessary to make the decision, as well as the source, frequency, and organizational owner of the information is also captured.
When the decision logic or methodology is not clear, Iknow will assist in establishing an explicit decision framework, including new quantitative and qualitative models, new sources of information, and redesigned information flows. Iknow has experience in designing and implementing numerous types of decision-making techniques and tools, which enable individuals and organizations to make better decisions and transform employees into a true “knowledge enabled” workforce.
Value Chain Analysis
Using the value chain framework, Iknow consultants analyze the contributions of individual process activities to identify the value-adding process steps and those steps with little or no contribution. Based on this analysis, recommendations are developed for designing/redesigning the current-state processes.
Knowledge Audit
Organizing the knowledge available within an organization can be a daunting task. To manage knowledge effectively, you must know what you have, where it is, where it comes from, who controls it, and how it is transformed as it moves throughout the company.
Iknow’s Knowledge Audit identifies the knowledge that employees need to do their jobs. Specifically, the audit process identifies the precise information that is necessary for decision-making, determines what information is and is not available, and for the information that is available, denotes what information is actually being used. In a Knowledge Audit, Iknow consultants identify and catalog an organization’s knowledge assets.
A Knowledge Audit is vital to the success of any KM initiative that involves developing a knowledge repository.
Knowledge Process Mapping and Process Redesign
Value is created in an organization’s core business processes. As part of many of our assignments, Iknow consultants create detailed process flow maps to understand where information is created and obtained and how that information moves between individuals, groups, teams, and functions. Specifically, we track and document how each and every important knowledge asset type is created, captured, stored, shared, used/reused, and discarded.
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Related Topics
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Learn More
Please select a topic below to find out more about how Iknow can generate results for your company.
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