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Some examples of Iknow’s knowledge management strategy services include:
A few examples are described below.
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A thorough understanding of our client’s current state environment is essential for ensuring a successful KM assignment. We typically begin our consulting engagements with a Current State Assessment that captures and documents a current-state baseline. The scope of this initial assignment can be narrow or broad, and depends on the size and complexity of the business issues and the desired future-state vision.
Iknow’s Current State Assessment is usually organized around addressing a handful of critical business issues. During the assessment, these business issues are carefully investigated and documented. Other relevant issues, such as an insufficient technology infrastructure, lack of budget to fund the project, cultural and political practices, or other factors that could impede the successful implementation of a solution, are also captured. In addition, the project establishes a fixed baseline, or reference point, that can be used for later comparisons and the calculation of KM ROI.
KM Strategy Development and Business Alignment
Iknow consultants have years of collective experience working with senior and mid-level executives and managers in developing customized KM strategies, crafting KM mission and vision statements, and putting together detailed strategic blueprints for organizations. Iknow works with clients to define, measure, and maintain strategic alignment between their KM initiatives and the company’s overall business strategy. We ensure that the KM strategy is consistent with other business priorities and implement the appropriate actions to guarantee alignment, focus, and effective execution.
We also work with management teams to build consensus and support for the finished strategy.
Business Case Development/Project Justification
Iknow highly recommends developing a clear and compelling business case before launching a KM project. Iknow works with senior business, financial, and IT management to develop the business rationale that justifies the KM investment. We also establish performance metrics to measure the project’s overall success and financial impact. Specifically, Iknow’s business case assignments often involve multiple financial aspects, including creating a detailed business case, analyzing costs and benefits, and estimating the project’s ROI. Iknow consultants are experienced with multiple methods of calculating economic value.
We can also extend this work to resolve other aspects critical to the project’s success, such as identifying appropriate sponsors, gaining senior management buy-in, and integrating the project with other on-going initiatives.
See the Business Case Section for a listing of the direct and indirect benefits that can be achieved through successful KM implementations.
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Related Topics
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