A knowledge strategy initiative is an important first step in designing a long term content or knowledge management program. The knowledge strategy can quickly address a number of open issues and questions that many companies or divisions have regarding knowledge and content management implementation and outcomes. As a result, the knowledge strategy deliverables are used as a communications vehicle to all levels of management as well as the impacted workforces. Many of our clients find that a comprehensive knowledge strategy document pertaining to the group, divisional, or enterprise level is a valuable investment of time and resources.
The primary goal of a well constructed and complete knowledge strategy is to align the various constituencies within the enterprise or division to a common approach or vision that support shared business objectives. The knowledge strategy document content and sections will vary from organization to organization. However, there are key components to a good knowledge strategy which accomplish this mission. For example, most knowledge strategies outline the business objectives (e.g. cost reductions, sales increases, etc.) necessary to address for the content or knowledge initiative to be successful. Also, a mission or vision is defined which specifically illustrates how the business objectives are to be attained using defined knowledge and content capabilities and technologies. Finally, a high quality knowledge strategy defines how individual knowledge and content initiatives will be coordinated or integrated at the division or enterprise level. Many of our clients require additional areas within their knowledge strategies to support their specific requirements.
Iknow LLC quickly addresses individual client’s requirements and helps you define a customized knowledge strategy that exactly fits your requirements. We are able to use our experience from dozens of clients to quickly help your organization create a complete and tailored strategy which is a foundation for multiple business decisions. It is important that your organization and your people are deeply involved in the knowledge strategy effort. While many parts of a knowledge strategy can be addressed by Iknow, we believe that your involvement greatly improves the quality of the output and we seek to partner with our clients to ensure that their involvement is a component of the project.
Why is This Service Important?
A comprehensive and high quality knowledge strategy is an important part of any content or knowledge program design. It provides an excellent vehicle for sharing and communicating the overall content or knowledge initiative to the management and to the workforce and helps level-set expectations across potential business sponsors. Secondarily, it great reduces the potential for rework or reinvention of content or knowledge capabilities between groups and divisions and within the enterprise. It also outlines opportunities where activities and resources could be shared between groups thereby reducing the overall cost and effort of the entire program. Finally, by linking the business objectives of the group, division or enterprise directly to the knowledge or content initiatives, it provides a potential funding vehicle for the program.
There are a number of other benefits that a knowledge strategy can provide that we are happy to share with you.
Example Deliverables
The following are a few potential deliverables that are produced during the knowledge strategy initiative:
Content or Knowledge Mission and Vision Statement
Enterprise and/or Divisional Knowledge Goals and Objectives
Content or Knowledge Project Integration Analysis defining gaps and overlaps across the Division or the Enterprise
Impact of Knowledge on Core Business Processes
Shared Services Opportunity Analysis
Iknow LLC has complete templates and approaches for quickly and accurately developing each of these deliverables, as well as other templates appropriate to building a knowledge strategy.
Why Select Iknow?
Iknow LLC understands how to develop knowledge strategies that meet the needs of our clients and that are created in context of future efforts in their organization area. We also understand the difficulties associated with developing a strategy which needs to be broadly accepted; we work closely with the client sponsors to partner with them to obtain agreement across the appropriate constituencies in the organization.
The knowledge strategies that we develop with our clients are started from a large number of best practices obtained through years of working within and across a number of industries. Iknow LLC is able to bring our past work to our clients to ensure their success in this area.
Related Services
Stakeholder and Workforce Assessment
Project Approval and Support
KM Solution Design
KM In-Sourcing
