Iknow - Iknow Workflow Automation

One of Iknow's core strengths is business process management (BPM) and workflow automation. BPM deals with the automation, coordination and control of business processes through software. Alternative terms for BPM include business process automation (BPA) and workflow management. BPM and workflow automation systems coordinate business and knowledge processes according to a process model. Many commercial BPM and workflow software tools are quite sophisticated, and can handle complicated business logic, resource availability, queues, and load balancing.

Iknow has deep expertise in managing all phases of business process management and workflow automation projects, from initial requirements gathering through system deployment. We have worked on projects of various sizes and scopes, including business process and knowledge process mapping, design, and reengineering; Total Quality Management, Six Sigma, Lean Manufacturing, and other quality-related improvement initiatives; performance measurement, including metrics definition and the creation of balanced scorecards; software requirements definition and package selection; and system customization and implementation.

Business value from business process management comes from numerous sources. Workflow automation shortens business process cycle times and improves quality levels, resulting in higher levels of customer and stakeholder satisfaction. Standardized electronic forms are less costly than paper-based forms and automated input checking and verification lower the amount of errors and rework. Internal processing costs are also reduced because of strict adherence to the business rules.

Technologies

Iknow's client assignments typically involve the selection, deployment, and customization of one or more software products as well as data and application integration. Iknow works with and understands many of the leading business process management and workflow automation software products, including:

Broadvision (http://www.broadvision.com) BroadVision Process
Document Imaging Solutions, Inc. (http://www.disolutions.com) e-DMS/Workflow
Documentum (http://www.documentum.com) Business Process Management Solution
Dralasoft, Inc. (http://www.dralasoft.com) Dralasoft Workflow Suite
DST Systems, Inc. (http://www.dstawd.com) AWD (Automated Work Distributor)
Eclipsys Corporation (http://www.eclipsys.com) SunriseXA
eiStream, Inc. (http://www.eiStream.com) eiStream Enterprise
Exact Software North America (http://www.exactamerica.com) e-Synergy, Macola ES
FileNet Corporation (http://www.filenet.com) FileNet P8, Business Process Manager
Hummingbird, Ltd. (http://www.hummingbird.com) Hummingbird Enterprise 2004 - WorkFlow
IBM (http://www.ibm.com) Lotus Workflow; WebSphere MQ Workflow
Integrify (http://www.integrify.com) iApprove; Clarity
KnowledgeLake, Inc. (http://www.knowledgelake.com) Pinnacle Workflow
LEGATO Software (http://www.legato.com) WorkflowXtender; ApplicationXtender
Liberty IMS (http://www.libertyims.com) LibertyNET
SER Solutions, Inc. (http://www.ser.com) SERprocess
Ultimus (http://www.ultimus.com) Ultimus BPM Suite; Process Designer
Vignette Corporation (http://www.vignette.com) Vignette Process Workflow Modeler

Our consulting recommendations are always unbiased and independent, and we work jointly with our clients to reach and agree on the best technical direction for moving forward. Iknow is not a distributor or reseller of software or hardware products, so our technology recommendations will never be influenced by sales commissions or other incentives from software or hardware vendors.

Why do companies rely on Iknow's consulting advice?

Companies choose Iknow to help them with their business process management and workflow automation challenges because Iknow has:

Deep expertise in business process management and workflow automation software and systems, as well as a solid understanding of the entire spectrum of KM, collaboration, and related information management software and technologies;
Exceptional business management consulting skills, including strong analytical, process design, and organizational change management capabilities;
Knowledge of most industry verticals, business processes, and business functions; and
An extensive project portfolio demonstrating experience in delivering complete end-to-end KM solutions.

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