Knowledge Management – The Basics
Knowledge management (KM) is a set of processes and tools that organizations use to gather, manage, and utilize their intellectual assets. KM is used to improve organizational outcomes by introducing into the enterprise specific processes and practices for identifying and capturing knowledge, know-how, expertise and other intellectual capital, and for making these knowledge assets available for transfer and reuse across the organization.
Knowledge management programs are typically tied to specific organizational objectives and are intended to lead to the achievement of specific targeted results such as improved performance, competitive advantage, or higher levels of innovation. At Iknow, we know that efforts to extend KM in an enterprise are usually motivated by the desire gain the competitive advantage that comes with improved or faster learning and new knowledge creation. Our experience is that KM programs lead to:
- Product and process innovation,
- Improved customer experience,
- Shifting workforce attitudes toward sharing know-how and development of training and learning modules,
- Consistency in development and application of best practices, and
- Increased knowledge access across a global enterprise.
Iknow has deep expertise in managing all phases of knowledge management projects, from initial requirements gathering through system deployment. We have worked on projects of various sizes and scopes; from aligning high level strategy, development of the KM strategy, and all of the process and technology platform development activities involved in successful KM projects. Iknow uses a holistic, big picture approach for maximizing the value that accrues to our clients when they invest in KM infrastructure.
Why do companies rely on Iknow's consulting advice?
Companies choose Iknow to help them with their business process management and workflow automation challenges because Iknow has:
- Deep expertise in business process management and workflow automation software and systems, as well as a solid understanding of the entire spectrum of KM, collaboration, and related information management software and technologies;
- Exceptional business management consulting skills, including strong analytical, process design, and organizational change management capabilities;
- Knowledge of most industry verticals, business processes, and business functions; and
- An extensive project portfolio demonstrating experience in delivering complete end-to-end KM solutions.
Related Links
Business Process Management
Business Intelligence
Collaboration
Communities of Practice
Content Management
Data Management
Data Mining
Digital Asset Management
Document Management
eLearning
Enterprise Search
Information Management
Intranets
Metadata
Portals
Records Management
Taxonomy
Text Mining
Visualization
Workflow Automation
